Product Registration
Please register your power unit information here. Click below for more details.
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FAQ’s
Our Frequently Asked Questions section will answer many of your central vacuum support-related questions. If you do not find your answer here move on to Product Support.
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Product Support
Go to this section for detailed information on individual products sold by CentralVac. Here you will find Operation Manuals that give you detailed information on operation, maintenance, troubleshooting, warranty, and parts explosions.
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Service & Repairs
If any part of your system is not working and you need it repaired quickly, use this link to contact us or find a local Authorized Dealer to get you back cleaning as soon as possible.
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Power Unit Warranty
90 Day Money Back Guarantee
If you are not completely satisfied with the performance of the Central®Vac brand built-in vacuum power unit within the first ninety (90) days from installation or purchase you may return the unit to us for a full refund minus any shipping costs. The buyer is responsible for the return packaging and shipping. The power unit must be returned in items original box with all the original packaging.
Seven (7) Year Limited Warranty
CentralVac International, as the manufacturer of built-in vacuum systems, warrants the built-in vacuum power unit to be free from defects in material or factory workmanship for a period of seven (7) years from date of purchase and/or installation. This Warranty does not include misuse, abuse, or normal wear and tear.
Should any defect become evident within this seven (7) year period to the aforementioned systems, CentralVac International will repair or replace, at their discretion, any part or parts necessary for system performance without cost to the system owner. This Warranty does not apply to disposable bags, filters, motor brush replacement, and/or physical installation. Disassembly of motor, control box, and/or removal of the identification number as well as running the systems without the proper filtration bags constitutes termination of Warranty. Customer is responsible for any and all shipping costs incurred for returning the unit to the manufacturer for service or replacement.
Lifetime Limited Warranty
A Lifetime Limited Warranty on the Central®Vac brand built-in vacuum power unit applies, whereby any and all defective parts will be repaired, replaced, and/or a new unit supplied, if necessary and at CentralVac International’s discretion, to correct the malfunction, at a cost never to exceed fifty (50%) percent of the current published retail price. There will be charges rendered for product repairs due to cause other than those covered by the Seven (7) Year Limited Warranty. This Warranty does not include misuse, abuse, or normal wear and tear. Adjustments under this warranty must be made directly with the manufacturer by the buyer. Disassembly of motor, control box, and/or removal of the identification number as well as running the unit without the proper filtration bags constitutes termination of the Warranty. Customer is responsible for any and all shipping costs incurred for returning the unit to the manufacturer for service or replacement.